jiligo Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions govern your access to and use of jiligo's online gaming platform, including but not limited to our website located at jiligo.cam, mobile-optimized sites, and all associated services (collectively, the "Platform"). By creating an account, making a deposit, placing a bet, or otherwise engaging with jiligo services, you enter into a binding contractual relationship with the Company and agree to comply with these Terms, as well as all applicable laws and regulations of the Republic of the Philippines.

We reserve the right to amend, modify, or update these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of jiligo services following any changes constitutes acceptance of the revised Terms. The most current version will always be available on our website with the effective date clearly displayed.

2. Eligibility and Account Registration

To register for and use jiligo services, you must meet all of the following eligibility requirements:

• You must be at least 21 years of age, which is the legal minimum age for gambling in the Philippines as established by Presidential Decree No. 1602 and enforced by the Philippine Amusement and Gaming Corporation (PAGCOR).
• You must be a legal resident of the Philippines or physically located within Philippine territory at the time of account registration and when accessing jiligo services.
• You must have legal capacity to enter into binding contracts under Philippine law.
• You must not be a person prohibited from gambling by any applicable law, self-exclusion program, or court order.
• You must not be an employee, contractor, or agent of jiligo, our affiliates, or our service providers, nor an immediate family member of such persons.
• You must provide accurate, current, and complete information during the registration process, including your legal name, date of birth, residential address, email address, and mobile phone number.
• You may register only one account. Multiple accounts registered by the same individual, whether under different names or using different email addresses, are strictly prohibited and will result in closure of all accounts and forfeiture of funds.

jiligo reserves the right to request proof of age, identity, and residence at any time. Acceptable documentation includes government-issued photo identification such as a Philippine passport, driver's license, Unified Multi-Purpose ID (UMID), Social Security System (SSS) ID, or other valid government-issued identification. Failure to provide requested verification documents within 30 days may result in account suspension and forfeiture of funds.

3. Account Security and Responsibilities

You are solely responsible for maintaining the confidentiality of your jiligo account credentials, including your username and password. You must not share your login information with any third party. All activity occurring under your account, whether authorized by you or not, is your responsibility. You agree to:

• Immediately notify jiligo customer support if you suspect unauthorized access to your account or any security breach.
• Log out of your account after each session, especially when using shared or public computers.
• Use a strong, unique password that is not used for any other online service.
• Enable two-factor authentication when available to enhance account security.
• Ensure that the email address and mobile phone number associated with your account remain current and accessible.

jiligo will not be liable for any loss or damage arising from your failure to comply with these security obligations. We reserve the right to suspend or close accounts that exhibit suspicious activity or appear to have been compromised.

4. Deposits and Payment Methods

jiligo accepts deposits via the following payment methods: GCash, Maya (PayMaya), BPI bank transfer, BDO bank transfer, Metrobank transfer, UnionBank transfer, 7-Eleven CLiQQ, and USDT (TRC20) cryptocurrency. The minimum deposit amount is ₱100 Philippine Pesos unless otherwise specified for certain payment methods or promotional offers.

All deposits must originate from a payment account or financial instrument registered in your own name. Third-party deposits are strictly prohibited. We reserve the right to void any bets placed with funds deposited from third-party sources and to return such funds to the original payment source. Deposited funds are intended solely for wagering on jiligo gaming products. Using jiligo as a money transfer service or for any purpose other than genuine gaming is prohibited and may result in account closure.

Deposit processing times vary by payment method. GCash, Maya, and cryptocurrency deposits typically appear in your account within seconds to minutes. Bank transfers may take several hours depending on the sending institution. jiligo does not charge fees for deposits; however, your payment provider may impose transaction fees. You are responsible for any such fees charged by third parties.

5. Withdrawals and Payout Policies

You may withdraw funds from your jiligo account at any time, subject to completion of account verification and satisfaction of any applicable wagering requirements. Withdrawal requests are processed within 24 hours for standard accounts and 2-4 hours for VIP-tier accounts, subject to verification procedures and payment processor availability.

Withdrawals must be made to a payment account or financial instrument registered in your own name. The minimum withdrawal amount is ₱500. We reserve the right to request additional verification documents before processing withdrawals, particularly for large amounts or first-time withdrawal requests. Verification may include proof of identity, proof of address, proof of payment method ownership, and source of funds documentation.

All withdrawals are subject to anti-money laundering (AML) and Know Your Customer (KYC) procedures as required by Philippine law and PAGCOR regulations. jiligo reserves the right to conduct enhanced due diligence on transactions that raise compliance concerns. Withdrawals may be delayed or declined if we reasonably suspect fraudulent activity, money laundering, bonus abuse, or violation of these Terms.

Bonus funds and free spins are subject to wagering requirements as specified in the applicable bonus terms. You may not withdraw bonus funds or winnings derived from bonus funds until all wagering requirements have been satisfied. Attempting to withdraw before meeting wagering requirements will result in forfeiture of the bonus and any associated winnings.

6. Bonuses and Promotions

jiligo offers various bonuses and promotions including welcome bonuses, deposit bonuses, free spins, cashback, and special event promotions. All bonuses are subject to specific terms and conditions which will be clearly stated in the promotional materials. By accepting any bonus, you agree to comply with the applicable bonus terms.

Unless otherwise stated, all bonuses are subject to wagering requirements. The standard wagering requirement is 35x the bonus amount, meaning you must wager 35 times the bonus amount on eligible games before bonus funds and derived winnings become withdrawable. Different games contribute different percentages toward wagering requirements: slots typically contribute 100%, while table games, video poker, and live casino games may contribute less or be excluded entirely.

jiligo reserves the right to void bonuses, withhold winnings, and close accounts if we determine that bonus abuse has occurred. Bonus abuse includes but is not limited to: creating multiple accounts to claim multiple bonuses, using VPNs or proxies to circumvent geographical restrictions, exploiting software errors or game vulnerabilities, colluding with other players, or any other conduct designed to gain an unfair advantage.

We reserve the right to modify, suspend, or cancel any promotion at any time without prior notice. Bonuses cannot be combined unless explicitly stated. Only one bonus per player, per household, per IP address, per device, and per payment method is permitted unless otherwise specified.

7. Betting Rules and Game Play

All bets placed on jiligo are final and cannot be cancelled once confirmed. It is your responsibility to ensure that bet details are correct before confirmation. jiligo reserves the right to void bets in cases of obvious error, technical malfunction, incorrect odds, or fraudulent activity.

Minimum and maximum bet limits vary by game type, game provider, and player status. Bet limits are displayed within each game. jiligo reserves the right to adjust bet limits at any time and to impose special limits on individual accounts at our discretion.

In the event of a game malfunction, disconnection, or software error, all affected bets and game rounds may be voided at jiligo's sole discretion. We will attempt to restore the game state where possible, but if restoration is not feasible, bets will be refunded. jiligo is not liable for any losses resulting from game malfunctions or connectivity issues beyond the refund of affected bets.

For sports betting products, if an event is cancelled, postponed, or abandoned before completion, bets will be settled according to the specific sports betting rules applicable to that event. In general, bets on cancelled events are voided and stakes refunded, but exceptions may apply depending on the sport and betting market.

8. Prohibited Activities

The following activities are strictly prohibited and may result in immediate account closure, forfeiture of funds, and referral to law enforcement authorities:

• Using jiligo services if you are under 21 years of age or otherwise legally prohibited from gambling.
• Registering multiple accounts or allowing others to use your account.
• Using VPNs, proxies, or other tools to disguise your location or circumvent geographical restrictions.
• Colluding with other players or engaging in fraudulent or unfair betting practices.
• Using automated betting software, bots, or scripts.
• Exploiting software errors, bugs, or vulnerabilities for personal gain.
• Depositing funds derived from illegal activity or money laundering.
• Engaging in abusive, threatening, or harassing behavior toward jiligo staff or other players.
• Attempting to hack, reverse engineer, or compromise the security of jiligo systems.
• Chargebacks, payment reversals, or disputes made in bad faith.

9. Responsible Gaming and Self-Exclusion

jiligo is committed to promoting responsible gaming and protecting vulnerable players. We provide tools to help you manage your gaming activity, including deposit limits, loss limits, session time limits, and cooling-off periods. You can set these limits by contacting customer support.

If you feel that your gambling is becoming problematic, you may request self-exclusion from jiligo for a period of 6 months, 1 year, 3 years, or permanently. During the self-exclusion period, you will not be able to access your account or create new accounts. Self-exclusion requests must be made by contacting customer support. Once confirmed, self-exclusion cannot be reversed during the exclusion period.

We encourage players experiencing gambling-related problems to seek help from professional organizations such as Gamblers Anonymous Philippines or other counseling services. PAGCOR also provides responsible gaming resources which can be accessed through their official website.

10. Intellectual Property

All content on the jiligo platform, including but not limited to text, graphics, logos, images, software, and game designs, is the property of jiligo or our licensors and is protected by Philippine and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any jiligo content without our express written permission.

The jiligo name, logo, and all related trademarks are owned by the Company. Use of our trademarks without permission is strictly prohibited and may result in legal action.

11. Limitation of Liability

To the maximum extent permitted by Philippine law, jiligo and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of jiligo services. Our total liability for any claim arising from these Terms or your use of jiligo services shall not exceed the amount deposited into your account during the six months preceding the claim.

jiligo is not responsible for losses resulting from events beyond our reasonable control, including but not limited to: interruption or failure of telecommunications or internet services, power failures, equipment failures, natural disasters, strikes, wars, governmental actions, or any other force majeure events.

12. Dispute Resolution and Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising from these Terms or your use of jiligo services shall be subject to the exclusive jurisdiction of the courts of the Philippines.

In the event of a dispute, you agree to first contact jiligo customer support to attempt to resolve the matter informally. If the dispute cannot be resolved through customer support, you may escalate the matter by submitting a formal complaint in writing. We will investigate and respond to formal complaints within 30 days.

13. Account Closure and Termination

You may close your jiligo account at any time by contacting customer support. Upon closure, any remaining balance will be returned to you via your registered payment method, subject to completion of verification procedures and satisfaction of any outstanding wagering requirements.

jiligo reserves the right to suspend or permanently close your account at any time, with or without cause, at our sole discretion. Reasons for account closure may include but are not limited to: violation of these Terms, suspicious or fraudulent activity, abuse of bonuses, multiple account registration, or failure to provide requested verification documents. If your account is closed by jiligo, we will return your account balance minus any bonuses or fraudulent winnings, subject to our investigation and determination of your compliance with these Terms.

14. Contact Information

If you have any questions regarding these Terms and Conditions, please contact jiligo customer support:

Email: [email protected]
Live Chat: Available 24/7 on our website
Business Address: jiligo.cam, Philippines