jiligo Privacy Policy

1. Information We Collect

jiligo collects various types of personal information to provide, maintain, and improve our gaming services. The categories of information we collect include:

Personal Identification Information:

• Full legal name as it appears on your government-issued identification
• Date of birth to verify you meet the minimum age requirement of 21 years
• Government-issued identification numbers from documents such as Philippine passport, driver's license, UMID, SSS ID, or other valid ID
• Residential address including barangay, city/municipality, province, and postal code
• Email address for account communications and verification
• Mobile phone number for account security and two-factor authentication
• Photographs or scans of government-issued identification documents for identity verification

Financial Information:

• Payment method details including GCash account number, Maya account information, bank account numbers (BPI, BDO, Metrobank, UnionBank), or cryptocurrency wallet addresses
• Transaction history including deposits, withdrawals, and payment confirmations
• Source of funds documentation when required for anti-money laundering compliance

Gaming and Account Activity Information:

• Betting history, game selections, wagering patterns, wins and losses
• Bonus claims, loyalty points accumulation, and promotion participation
• Customer support interactions including chat transcripts, email correspondence, and support tickets
• Account preferences, settings, and communication preferences

Technical and Device Information:

• IP address, device identifiers, operating system, browser type and version
• Login timestamps, session duration, and account access patterns
• Cookies, web beacons, and similar tracking technologies data
• Geolocation data to verify you are accessing jiligo from within the Philippines

2. How We Collect Your Information

jiligo collects personal information through various methods:

Information You Provide Directly: When you register for a jiligo account, you voluntarily provide personal information through our registration form. You may also provide information when verifying your identity, making deposits or withdrawals, contacting customer support, or participating in promotions.

Information Collected Automatically: Our systems automatically collect technical and usage information when you access jiligo. This includes data gathered through cookies, server logs, and analytics tools. We use this information to understand how you interact with our platform, detect security threats, and improve user experience.

Information from Third Parties: We may receive information from payment processors (GCash, Maya, banks, cryptocurrency exchanges) to verify transactions and prevent fraud. We may also obtain information from identity verification services, credit reference agencies, and fraud prevention databases to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.

3. How We Use Your Information

jiligo uses your personal information for the following purposes:

Account Management and Service Provision:

• Create, maintain, and manage your jiligo account
• Process deposits, withdrawals, and other financial transactions
• Provide access to casino games, sports betting, bingo, lottery, and other gaming products
• Process bonus claims and loyalty rewards
• Respond to customer support inquiries and resolve account issues

Legal and Regulatory Compliance:

• Verify your identity and age to ensure compliance with Philippine gambling laws requiring players to be 21 years or older
• Comply with PAGCOR regulations, anti-money laundering laws, and counter-terrorism financing requirements
• Maintain records as required by the Data Privacy Act and other applicable Philippine laws
• Cooperate with law enforcement investigations and respond to legal process
• Enforce our Terms and Conditions and prevent terms violations

Fraud Prevention and Security:

• Detect, prevent, and investigate fraudulent activity, unauthorized access, and security breaches
• Monitor account activity for suspicious patterns or bonus abuse
• Verify the authenticity of transactions and prevent chargebacks
• Implement risk management procedures and protect the integrity of our gaming platform

Marketing and Communications:

• Send promotional offers, bonus notifications, and marketing communications via email, SMS, or push notifications (with your consent)
• Personalize gaming recommendations based on your preferences and playing history
• Notify you about new games, features, and platform updates
• Conduct surveys and request feedback to improve jiligo services

Platform Improvement and Analytics:

• Analyze user behavior to optimize platform performance, game selection, and user interface
• Conduct statistical analysis and research to improve our services
• Test new features, games, and functionalities
• Monitor platform stability and troubleshoot technical issues

4. Legal Basis for Processing

Under the Philippine Data Privacy Act, we must have a valid legal basis to process your personal information. jiligo processes your data based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal data for specific purposes, such as receiving marketing communications or participating in optional features.
• Contract Performance: Processing is necessary to fulfill our contractual obligations under the Terms and Conditions, including providing gaming services, processing transactions, and managing your account.
• Legal Obligation: Processing is required to comply with Philippine laws and regulations, including PAGCOR requirements, anti-money laundering laws, data privacy regulations, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, platform improvement, and direct marketing (where not overridden by your privacy rights).

5. How We Share Your Information

jiligo does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for specific business purposes:

Service Providers and Business Partners: We share information with trusted third-party service providers who assist us in operating jiligo, including payment processors (GCash, Maya, banks, cryptocurrency exchanges), identity verification services, customer support platforms, email service providers, and analytics providers. These service providers are contractually obligated to use your information only for the purposes we specify and to protect your data in accordance with applicable privacy laws.

Gaming Providers: We share necessary information with game developers and providers (Pragmatic Play, PG Soft, Evolution Gaming, NetEnt, etc.) to enable gameplay, track game sessions, and process bets and payouts. Gaming providers may collect their own data when you play their games, subject to their respective privacy policies.

Regulatory Authorities: We may disclose information to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), Bureau of Internal Revenue (BIR), and other Philippine government agencies as required by law or regulation.

Law Enforcement: We may disclose information to law enforcement agencies, courts, or other governmental authorities in response to lawful requests, court orders, subpoenas, or to comply with legal process. We may also disclose information when we believe in good faith that disclosure is necessary to protect our rights, enforce our Terms and Conditions, investigate fraud, or ensure platform security.

Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and ensure that the acquiring entity commits to protecting your information in accordance with this Privacy Policy.

6. Data Security Measures

jiligo implements robust technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and jiligo servers is encrypted using 256-bit SSL/TLS encryption, the same standard used by major Philippine banks.
• Secure Storage: Personal information is stored on secure servers located in PAGCOR-compliant data centers with restricted physical access, environmental controls, and redundant backup systems.
• Access Controls: Access to personal information is restricted to authorized personnel who require access to perform their job functions. All employees with access to personal data undergo background checks and sign confidentiality agreements.
• Authentication: Account access requires username and password authentication. We offer two-factor authentication (2FA) via SMS for enhanced security.
• Monitoring: We continuously monitor our systems for security vulnerabilities, unauthorized access attempts, and suspicious activity.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.

Despite these measures, no system is completely secure. We cannot guarantee absolute security of your information. If we become aware of a data breach that compromises your personal information, we will notify you and the National Privacy Commission as required by the Data Privacy Act.

7. Data Retention

jiligo retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: Personal information is retained for the duration of your active account and for a reasonable period after account closure to address potential disputes, comply with legal obligations, and enforce our terms.
• Transaction Records: Financial transaction records are retained for at least five years as required by Philippine anti-money laundering regulations and tax laws.
• Gaming History: Betting records and game history are retained for the period required by PAGCOR regulations, typically five years.
• Communications: Customer support records and communications are retained for three years to resolve potential disputes and improve service quality.
• Marketing Data: If you opt out of marketing communications, we retain your contact information on a suppression list to ensure we do not contact you in the future.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with data protection best practices.

8. Your Privacy Rights

Under the Philippine Data Privacy Act, you have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal information, subject to our legal and regulatory obligations to retain certain records.
• Right to Object: You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of marketing emails by clicking the unsubscribe link or contacting customer support.
• Right to Data Portability: You have the right to receive your personal information in a structured, machine-readable format and to transmit this data to another service provider.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of processing before withdrawal.
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission of the Philippines if you believe your privacy rights have been violated.

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days as required by Philippine law. We may request additional information to verify your identity before fulfilling your request.

9. Cookies and Tracking Technologies

jiligo uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you on subsequent visits.

Types of Cookies We Use:

• Essential Cookies: Required for platform functionality, including account login, session management, and security features. These cookies cannot be disabled without affecting platform usability.
• Performance Cookies: Collect anonymous information about how you use jiligo, which pages you visit, and which features you use. This helps us improve platform performance.
• Functional Cookies: Remember your preferences and settings to provide a personalized experience.
• Marketing Cookies: Track your activity to deliver relevant advertisements and measure campaign effectiveness.

You can control cookie settings through your browser preferences. However, disabling essential cookies may prevent you from accessing certain features of jiligo. Most browsers allow you to block third-party cookies while accepting first-party cookies.

10. Children's Privacy

jiligo services are strictly intended for individuals who are 21 years of age or older, consistent with Philippine gambling laws. We do not knowingly collect personal information from individuals under 21. If we become aware that we have inadvertently collected information from a person under 21, we will delete that information immediately and close the associated account. If you believe we have collected information from a minor, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

jiligo reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. We will post the updated Privacy Policy on our website with a revised effective date. Material changes will be communicated via email or prominent notice on our platform. Your continued use of jiligo services after such changes constitutes acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer:

Data Protection Officer
Email: [email protected]
Business Address: jiligo.cam, Philippines

For complaints regarding potential privacy violations, you may also contact the National Privacy Commission of the Philippines:

National Privacy Commission
5th Floor, Philippine International Convention Center
Vicente Sotto Street, Pasay City, Metro Manila, Philippines
Email: [email protected]
Website: www.privacy.gov.ph